Legal · HubEffective 2026-05-18

Legal Hub.

Procurement-ready, by design. The contracts, policies, and disclosures enterprise legal teams ask for before signing. Published, not gated.

MAIA Intelligence (“MAIA,” “we,” “us”) operates as the data controller for our marketing site and as a data processor for the systems we connect on behalf of customers. The documents below define how we operate in both roles.

For signed copies, redlines, or jurisdiction-specific addenda, email legal@maiaintelligence.io. We aim to return the first redline within three business days.

Documents

01Privacy PolicyWhat we collect, why we collect it, how it's stored, and how you exercise your rights under GDPR, UK GDPR, PIPEDA, and CCPA.02Terms of ServiceThe contract you accept when using MAIA. Acceptable use, intellectual property, warranties, liability cap, and dispute resolution.03Data Processing AddendumHow MAIA processes customer data on your behalf. Includes Standard Contractual Clauses for international transfers, breach notification, and deletion timelines.04Sub-processorsThe third-party vendors MAIA relies on to deliver the service. Updated whenever we add or remove a vendor.05Human Rights StatementOur policy commitment on human rights, labour, equal opportunity, environmental responsibility, and supply-chain due diligence.

Other requests

  • Master Services Agreement: our paper or yours, sent on request before pilot.
  • Security questionnaire: we maintain a current SIG Lite + CAIQ. Email security@maiaintelligence.io.
  • SOC 2 Type 1 status: in progress, target Q3 2026. Letter of engagement available under NDA.
  • Insurance certificates: COI, cyber, and E&O available on request to the same address.
  • Public-sector procurement: for federal, provincial, state, or municipal procurement, email procurement@maiaintelligence.io.

Questions? Email legal@maiaintelligence.io.