SOLUTIONS/AVIATION

Decisions for the world’s busiest terminals.

From shift coverage at the gate to MRO dispatch on the ramp, MAIA reads every operational signal across your terminals and decides faster than your duty managers can radio it in.

VERTICAL NOTEDesigned to integrate with the systems your tower already trusts, AODB, MRO platforms, HRIS, and standard aviation messaging surfaces (Type-B, AIDX). Connector scope is set during pilot kickoff against your stack, not promised in advance.
01 · WHY AVIATION OPERATIONS BREAK

The signal exists. The decision doesn’t.

$33B
annual cost of disruption to global airlines
IATA, 2024
11%
of flights affected by a same-day operational decision delay
EUROCONTROL
47 min
median time from disruption signal to coordinated response in tier-1 hubs
1,200+
operational signals an average terminal generates per hour
02 · DECISIONS MAIA RESOLVES

Three decisions your operators stop waiting on.

USE CASE 01 · AV-CREW-COVER

Cover a shift gap before it cascades

Signal
Two ground operators flagged sick within the SLA window; bag-room throughput projected to drop 18% on the next bank.
Decision
Page three certified ops within 12 km, reweight overtime against forecast, hold the assignment for 4 minutes for human accept, then auto-dispatch.
Writeback
Workday shift created · MS Teams channel ops-aviation notified · audit chain D-... → S-... → R-...
USE CASE 02 · AV-GATE-FLOW

Reroute a turn before pushback slips

Signal
Inbound holding short, gate currently occupied, departure crew clock 22 min from out-of-hours.
Decision
Swap the inbound to an adjacent compatible gate, hold the conflicting turn 3 min, notify ramp ops + GSE, log the conflict for post-ops review.
Writeback
AODB updated · ramp dispatch task created · safety review queued
USE CASE 03 · AV-MRO-DISPATCH

Dispatch tech for a fault before the next bank

Signal
Sensor anomaly on Bay 12 sustained 18 minutes; pattern matches 11 prior dispatches that escalated.
Decision
Open a defect, dispatch the closest qualified tech (ETA 14 min), pre-stage the part from local stores, queue back-up gate.
Writeback
Maintenix work order opened · ServiceNow incident · stores pick ticket
03 · COMPLIANCE POSTURE

Built so your auditor doesn’t have to take our word for it.

Decision lineage
Every dispatch links signal → rule → confidence → human-on-loop, replayable for post-ops and regulator queries.
Tenancy isolation
Per-airport and per-airline tenancy; no cross-tenant inference, ever.
FAA / EASA-friendly logs
Audit-grade logs aligned to MOR / SMS reporting requirements; hand to your safety team without re-formatting.
ICAO data classification
Operational data classification and retention configurable per regulator.
04 · WHAT TO EXPECT FROM A PILOT

Forward-looking, not retrofitted. How a aviation pilot is scoped.

Scope
A typical aviation pilot covers one terminal or hub and two to three flows from {crew coverage, gate flow, MRO dispatch, disruption recovery}. We connect to your AODB, MRO platform, and HRIS via existing APIs and avoid touching your safety-critical systems of record beyond read-write fields agreed in the SOW.
Success criteria
Concrete, measured against your own baseline. Signal-to-decision under 200ms on in-scope flows in the sandbox. First production writeback to your AODB or MRO system by week three. A measurable reduction in same-day dispatch error rate, with the baseline you bring on day one.
Timeline
Week 1, connectors and tenancy. Weeks 2–3, sandbox decisions and first writeback to a non-production tenant. Weeks 4–8, expansion to two more flows. Weeks 9–12, production graduation review with your safety and IT leads.
First decision in production
Target, the first MAIA-authored decision lands in your AODB or MRO system within 21 days of kickoff. We track this against the SOW and surface the milestone to both teams in real time.

MAIA is in pilot with a small number of design partners, by design. We do not publish anonymised partner outcomes here, the way many vendors do, and we will not invent ones. When we have an outcome we can name on a logo and attest to in audit, we will publish it. Until then, what you see above is how we structure the engagement, end to end.

Stop watching the bank slip. Start shipping decisions.

Request a Aviation briefing →See the sandbox