Terms of Service.

1. Who these terms bind

These Terms of Service (“Terms”) form an agreement between you (or the entity you represent) and MAIA Intelligence (“MAIA”). By using the MAIA website, sandbox, or platform without a separately signed Master Services Agreement (“MSA”), you accept these Terms. If you have signed an MSA, the MSA controls and these Terms are subordinate to it.

2. The service

MAIA provides decision infrastructure for enterprise operations, including ingestion, normalization, intelligence, and writeback to connected systems. The exact scope of any deployment is defined in your order form, statement of work, or MSA. Public materials on the marketing site are not commitments unless incorporated into a signed agreement.

3. Acceptable use

You agree not to:

• Reverse engineer, decompile, or attempt to extract the source code of the platform.
• Use MAIA to violate any law, regulation, or third-party right.
• Upload or process personal data you do not have lawful authority to process.
• Probe, scan, or test the security of the platform without written authorization. Coordinated disclosure to security@maiaintelligence.io is welcome.
• Resell, sublicense, white-label, or expose the platform to third parties without written permission.
• Train competing models on the platform's outputs, including its decision lineage and confidence scores.

4. Customer data and ownership

You retain all rights to the data you connect or upload to MAIA (“Customer Data”). MAIA holds Customer Data only as long as necessary to provide the service and as defined in the DPA. MAIA owns the platform, its software, and any improvements made during the engagement. Aggregated, deidentified operational metadata may be used to improve the platform.

5. Intellectual property

MAIA's name, marks, software, models, and documentation are owned by MAIA and protected by Canadian and international IP law. Nothing in these Terms transfers ownership. We grant you a limited, non-exclusive, non-transferable, revocable license to use the platform under the terms of your subscription.

6. Fees and payment

Fees are set out in your order form. Pilots are typically structured as fixed-fee with success criteria. Production subscriptions are billed annually unless agreed otherwise. Late payments may accrue interest at the lesser of 1.5% per month or the maximum allowed by law.

7. Service levels and support

Production deployments are governed by a Service Level Agreement that forms part of the MSA. Free tiers, sandbox environments, and evaluation accounts are provided without an SLA. Status and incident history are published at maiaintelligence.io/status.

8. Confidentiality

Each party agrees to protect the other's confidential information with at least the same care as its own and to use it only for the purpose of the engagement. Customer Data, MAIA's source code, architecture, and unreleased roadmap are confidential by default.

9. Warranties and disclaimers

Production subscriptions carry the warranties expressly stated in the MSA. The free website, sandbox, and any evaluation access are provided “as is”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. MAIA does not warrant that operations will be uninterrupted or error-free during evaluation.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, special, incidental, consequential, or punitive damages, including lost profits, lost revenue, or business interruption. Each party's aggregate liability under these Terms is capped at the fees paid or payable to MAIA in the twelve months preceding the claim, or CAD 1,000 if no fees have been paid. Caps do not apply to a party's breach of confidentiality, infringement of the other party's IP, or liability that cannot be excluded by law.

11. Indemnification

MAIA will defend you against third-party claims that the platform infringes their IP, subject to standard exclusions (modifications, unauthorized use, combinations not contemplated by the documentation). You will defend MAIA against third-party claims arising from your Customer Data or your breach of section 3.

12. Term and termination

These Terms apply for as long as you use MAIA. Either party may terminate immediately for material breach not cured within thirty days of written notice. On termination we will, on your request, delete or return Customer Data per the DPA. Sections 4, 5, 8, 9, 10, 11, and 13 survive termination.

13. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario, Canada, without reference to conflict of laws. Disputes will be resolved exclusively in the courts located in Toronto, Ontario, unless a different venue is required by the public-sector law of the customer's jurisdiction.

14. Changes

We may update these Terms from time to time. Material changes will be announced via the website and to active customers by email. Continued use after the effective date is acceptance of the change.

15. Contact

Email legal@maiaintelligence.io for any question about these Terms.

Questions? Email legal@maiaintelligence.io.